Who we are
Dorwaila (“we”, “our”, “us”) operates the website https://www.dorwaila.com and its associated mobile applications (Android and iOS), collectively referred to as the “Platform”. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.
Information we collect
We may collect personal information such as your name, email address, phone number, billing/shipping address, and business details. We also collect information submitted through contact forms, inquiry forms, and newsletter subscriptions.
We may also collect transaction data including order details, purchase history, and payment details (processed securely through third-party gateways).
Additionally, we collect device and usage data such as IP address, browser type, device type, operating system, and how you interact with our website and mobile applications.
How we use your information
We use your information to provide and manage our services, process transactions, improve user experience, communicate updates and offers, personalize content, ensure security, and comply with legal obligations.
Cookies
We use cookies and similar technologies to enhance user experience, store preferences, and analyze platform performance.
We use cookies, pixels, and analytics tools (such as Google Analytics) to understand user behavior and improve our website performance.
You can control cookie settings through your browser preferences.
Media
If you upload images to the Platform, you should avoid uploading images with embedded location data (EXIF GPS), as others may extract such information.
Embedded content from other websites
Content on our Platform may include embedded content (e.g., videos, images, articles). Embedded content behaves as if you visited the third-party website directly, which may collect data, use cookies, and track your interactions.
Who we share your data with
We do not sell your personal data. However, we may share your data with service providers such as payment gateways, logistics partners, hosting providers, and business partners for order fulfillment. We may also share data if required by law.
How long we retain your data
We retain your data only for as long as necessary to provide services, comply with legal obligations, and fulfill business purposes.
What rights you have over your data
You have the right to access, update, or delete your personal data, and to opt out of marketing communications. You may contact us to exercise these rights.
Data security
We implement appropriate security measures such as encryption, secure servers, and restricted access to protect your data. However, no method of transmission over the internet is completely secure.
Where your data is sent
Your data may be processed by trusted third-party services including analytics providers, payment processors, and hosting partners, in accordance with this Privacy Policy.
Children’s privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
Updates to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Contact us
If you have any questions about this Privacy Policy, you can contact us at:
Dorwaila
Website: https://www.dorwaila.com
Email: [email protected]
Phone: +00232-79 12 12 12
Address: 12 Dorwaila Avenue, Reservation Area, Kenema, Eastern Province